Appointment notifications

There are a few different notifications, emails or SMS messages, that can be sent out automatically during the life of an appointment. 

Appointment Reminders

These are the standard reminders that most people know about. They are used for sending a message to a client shortly before their appointment to reduce no shows and cancellations. You can learn about setting up the reminders here https://help.youreontime.com/category/10-category

Other notifications

Along with the normal appointment reminders there are some others you can send. These can all be configured by going to Settings, Appointment General Settings and the Notification tab.

These reminders will use email or SMS template you have set up via these instructions https://help.youreontime.com/article/52-email-marketing

For all bookings

These messages will be sent out when all clients make a booking is made. This might include the booking location, date and time or any specific information you require.

For new clients

Similar to the for all bookings notifications except it will be only sent to clients who have never had an appointment before.

After appointment reviews

This will be sent after an appointment is finished. It typically will be sent to ask for a review but could also be used for any follow up information.

Staff notification

This will be sent to your staff member when an appointment is booked with them. It will contain all the information about the booking. 

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