TeamViewer is a program that will allow the You'reOnTime support staff to connect directly to your computer to diagnose any problems. Using it is very simple.
1. Download and run TeamViewer from you PC https://download.teamviewer.com/download/TeamViewer_Setup.exe
2. Or if you have a Mac then run it from here https://download.teamviewer.com/download/TeamViewer.dmg
3. When it is running a screen like this will appear. Take note of the ID and Password and send them to firstname.lastname@example.org.
Now just organise a time and we can connect to your computer to sort out any problems.