SMS Status'
To check the status of the SMS messages you are sending, simply:
Click on the Clients menu option
From the left-hand menu click on the name of the client you want to check the status of the SMS for. Once you have selected the relevant client, click the Communication tab to see SMS history.
From here, you will see a full list of all communications sent out to the clients and if there were any problems, you will see a detailed informational message explaining why the SMS was not delivered
| ErrorCode | ErrorMessage | Description |
|---|---|---|
| 30001 | Queue overflow | You tried to send too many messages too quickly and your message queue overflowed. Try sending your message again after waiting some time. |
| 30002 | Account suspended | Your account was suspended between the time of message send and delivery. Please contact You’reOnTime. |
| 30003 | Unreachable destination handset | The destination handset you are trying to reach is switched off or otherwise unavailable. |
| 30004 | Message blocked | The destination number you are trying to reach is blocked from receiving this message (e.g. due to blacklisting). |
| 30005 | Unknown destination handset | The destination number you are trying to reach is unknown and may no longer exist. |
| 30006 | Landline or unreachable carrier | The destination number is unable to receive this message. Potential reasons could include trying to reach a landline or, in the case of shortcodes, an unreachable carrier. |
| 30007 | Carrier violation | Your message content was flagged as going against carrier guidelines. |
| 30008 | Unknown error | The error does not fit into any of the above categories. |